L’Oréal boosts candidate experience with recruitment chatbots


L’Oreal receives about 2 million CVs a year. 145 recruiters need to find the “needle in the haystack”. Niilesh Bhoite, Chief Digital Officer in L’Oréal’s global HR department had 2 tasks on his hand when he wanted to integrate recruiting chatbot Mya in his “workforce”. He had to prove it would be a business-savvy decision as well as address the growing concern that chatbots will become “job killers”.

On how this was accomplished, read the full article, please click here.

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